The Voice Agent answers. AE One does the rest.
One account for your calls, customers, bookings and messages. Here's what's in it, starting with the part that answers the phone.
An AI receptionist you name yourself.
It answers your calls day and night, in your business's name. It books into the right calendar, texts the confirmation and takes a message for anything it can't handle. You get the call written out and a short summary in your inbox.
- Answers day and nightWeekends, nights, and while you're on a job.
- Books into your calendarOffers free times from the right calendar and books the slot. Google and Microsoft calendars stay in sync (Outlook: rolling out).
- Texts the confirmationThe customer gets the details by text. Reminders go out before the appointment.
- Takes messagesWhat it can't do, it writes down. The call lands in your inbox with a summary.
- Answers from your own FAQ listYour hours, your prices, your service area, your rules.
- Your choice of voicePick from natural voices, including Australian accents. Or use your own voice with the custom voice add-on: A$29 a month, and calls in your voice use 35¢ a minute from your credit. No setup fee.
Example call. Your Voice Agent uses your business name and your answers.
The tools you use every day, on one screen.
Contacts and companies
A CRM built for service work. Every customer has one record with their bookings, calls, texts and emails on it. Companies group the contacts that belong together, so a strata manager and their six sites are one conversation, not six.
Conversations inbox
Texts, email and web chat in one inbox, each thread tied to the contact. Reply from the same place, assign a thread to someone on the team and see what the Voice Agent and Text Agent have already handled.
Calendars and online booking
A booking page for your website and your socials, with confirmations and reminders built in. One calendar per user, plus shared calendars for rooms, vans or services. Google and Microsoft calendars sync both ways (Outlook: rolling out), so a booking made anywhere shows up everywhere.
Forms, surveys and quizzes
Build an enquiry form, a feedback survey or a quiz and put it on your website or send the link. Every answer lands on the contact's record and can start an automation.
Tasks and tickets
Follow-ups, call-backs and fix-its as tasks and tickets the whole team can see. On Pro and Scale, AI Workers sort the tickets and draft the replies.
Team chat and inventory
Talk to the team inside AE One, and keep track of parts and stock without another app.
Turn enquiries into booked work, automatically.
Automations
When something happens, AE One does the next thing. A call ends, so the summary goes to the right person. A form comes in, so the customer gets a text and the team gets a task. Unlimited on every paid plan.
Email and text campaigns
Offers, seasonal reminders and updates to the right customers. Texts and emails come out of your monthly credit, so there's no separate bill.
Opportunities and pipelines
Every lead and job on a board, from first call to paid. Run one pipeline for new work and another for repeat customers.
Dashboard and reporting
Calls answered, appointments booked, messages sent and pipeline value, on one screen.
Xero
Contacts and invoices stay in step with your books, so a paid invoice shows on the customer's record without anyone typing it in.
Memberships and courses
Sell memberships and run courses from the same account that answers your phone. On Pro and Scale.
Three kinds of AI, each with one job.
You name your Voice Agent, and you decide what it knows. The suppliers we use are listed on our sub-processors page.
Voice Agent
Answers phone calls, books appointments and takes messages, from your own FAQ list.
Text Agent
Part of AI Messaging. Chats with website visitors and answers from your knowledge base. Facebook, Instagram and WhatsApp replies join once Meta approves them. Included on Pro and Scale; A$35 a month on Starter.
AI Workers
Call summaries, ticket sorting and drafted replies, so the team opens a tidy inbox. Ticket sorting and drafting are on Pro and Scale.
Hear it answer a call.
Start free, add a card and talk to your Voice Agent from your phone. Your card isn't charged.